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Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted to sign in or checkout as a guest. Following this you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.
VFM Group accepts payment by Visa & Mastercard credit cards, Paypal, ZipPay and Direct Deposit. Please note all orders will only be processed and shipped once payment has been cleared.
All prices listed on our website are quoted in Australian Dollars (AUD).
VFM Group assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
We keep most of our items in stock, so they will ship within 1-2 business days. In many cases, if your order is received by 12pm items are shipped the same day.
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order online.
You may change your order as long as the order has not been processed by contacting us on 07 3423 3463.
Yes we can! We have a vast knowledge in all products we stock and are happy to assist and provide customers with advice on any application and budget. Call us on 07 3423 3463.
From time to time we have more products in our Warehouse than on our website, so give us a call and we'll try assist you where we can. If there is something you'd like us to stock let us know by emailing firstname.lastname@example.org. We are always looking for new products to add to our range.
Of course you can! We welcome you to visit our Northgate showroom, just north of Brisbane CBD. Visit our store page for our address and opening hours.
We use a combination of couriers and freight companies to ship orders. For more information, please consult our Shipping & Returns page for further information.
At VFM we pride ourselves on fast dispatch, with most items going out the same or next day.
Shipping typically takes 1-10 business days depending on your location. Oversized parcels and delivery to remote destinations may take up to 14 days business days.
At this time we do not offer shipping to international destinations through our website.
We do not drop ship! Never have, never will. Here at VFM Group we only sell what we have in stock! That may sound logical, but if you've ever ordered a product online only to discover you're in for a longer wait because it's being drop shipped or back ordered, you'll know the frustration. That will never happen at VFM! When you order online at vfmgroup.com.au you can rest assured that the products are in stock at our Brisbane warehouse, ready for Australia wide delivery.
If you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value. An original receipt is required for all returns. Returns must be made within 30 days of purchase. Please consult our Shipping & Returns page for further information.
Should a package be refused or returned to us unopened, the customer will be charged the return to sender shipping costs. The customer is also responsible for the shipping costs to resend the item.
If you feel you’ve been waiting too long for your order, we ask that you first lodge an enquiry directly with your shipping company (Australia Post, Aramex, Couriers Please, Northline and Toll). All tracking info required to lodge an enquiry is emailed out to you upon dispatch of your order. If you don’t hear from them in a timely manner, contact our team to follow up on your behalf.
We are committed to good old fashioned customer service. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at email@example.com.
VFM Group has a showroom and warehouse located at 244 Earnshaw Rd, Northgate QLD 4014.
We are always interested in knowing how we can improve our products and service, so please email us at firstname.lastname@example.org
Yes we do. Join our trade club! For more information about becoming a trade member visit www.vfmgroup.com.au/trade/
Yes we do. We work with many Schools, Churches, Theatres, Nightclubs, Pubs, Community Halls, Government Departments and Public Arenas to tailor packages to their needs. Call us on 07 3423 3463 or email email@example.com.